I returned a jacket to Zalando two weeks ago, but still haven’t received a refund. What is the best way to solve it?

If you returned a jacket to Zalando and haven’t received a refund, start by checking the tracking information from your return label to confirm if the package has arrived at their warehouse. Once Zalando receives a return, they typically take up to 14 days to process refunds, though delays can happen during busy periods.

Log into your Zalando account, go to the “Orders” section, and check the status of your return. If it still shows as pending, contact Zalando’s customer service for further assistance via live chat or by calling their customer service number.

In some cases, refunds can also be delayed due to payment provider processing times, so checking with your bank or payment provider can help confirm if there are any pending transactions.

If you have experienced a similar issue, please feel free to share. You can also file a complaint on Xolvie.