Recently I ordered from Zalando, and the process has been really unpleasant. Originally scheduled to come via DHL, my parcel was unexpectedly tagged as "returned to sender" due to an allegedly "incomplete address," without any prior notice or delivery effort. My address was exactly accurate, and I have never had any problems receiving deliveries at this place in previous. When I called Zalando's customer service to explain the matter, I got an contemptuous reply. The agent advised me to reorder everything and wait for a refund instead of offering to help re-ship my goods. Lack of responsibility and inadequate communication made me feel underappreciated as a consumer. Given their reputation and my past good experiences with them, I anticipated Zalando to be more professional and flexible.
Zalando's performance has lately been absolutely disappointing. I ordered but never got anything as their end had a problem. Though I could see the tracking was problematic, there was little I could do personally to correct it. Customer service was utterly useless when I got in touch and they merely...
Although I have been a devoted Zalando customer for years, my most recent order has left me very dissatisfied. Two weeks ago I ordered, and I never heard anything about its arrival status. When I contacted customer support, I was told the box most likely had been lost in route. I asked for a refund ...
I placed an order for an accessory from Zara Home without even considering which shipping company they partnered with. I assumed a brand like Zara Home would work with a reliable delivery service, but I was completely wrong. The delivery process has been a nightmare, and I deeply regret my purchase....
I am frustrated with Zara’s delivery service. The delivery date for my order has passed, yet my package still hasn’t arrived. I’ve contacted Zara’s customer service multiple times, but they have been absolutely unhelpful. I’ve received no clear updates, and I cannot even reach the shipping company t...
I'm highly disappointed with the shoes I purchased from Zalando. The product looked nothing like the picture online – colors and design were completely different, leaving me frustrated from the start. Not only did the shoes appear mismatched with what was advertised, but the quality was shockingly p...
Comments