Zalando Outlet Order Marked Delivered But Never Arrived
I placed an order on Zalando Outlet for two pairs of shoes and a bag, paying a total of €55. The shipment was dispatched through a carrier named Unionexpress under tracking number eufr20251016100008200 and remained in transit for over a month.
Today, the tracking status updated to state that the package was delivered on December 5, 2025, but I never received any of the items. There is no physical package, no delivery signature, and no record of anyone receiving the shipment. I attempted to contact Unionexpress through every available online channel, but the company has no working phone number or valid email address, leaving me completely unable to reach them or locate my package. I have attached a screenshot of the tracking page showing this false delivery status to my complaint.
Because my items were never delivered despite being falsely marked as delivered in the system, I demand a full refund of €55.
