Zalando Omitted My Phone Number From Shipping Label Causing Delivery Failure
On August 13, 2026, I ordered two black Puma backpacks through Zalando Poland. However, because Zalando failed to properly include my phone number and email address on the shipping label, the delivery carrier was unable to contact me, and I never received my order.
Throughout the entire process, Zalando simply needed to contact the carrier to share my missing phone number, but they failed to do so and instead sent useless, automated template messages. They provided no concrete solutions, and their customer service was completely inadequate. As a result, the package was returned to the sender without ever reaching me.
I hold Zalando fully responsible for this failure and demand that they take accountability for their mistake and issue a formal apology. I expect them to acknowledge the frustration caused by their poor communication and their failure to provide basic contact details to the shipping carrier.
