The shoes I received from Zalando had signs of wear, how can I easily return them?

If the shoes you received from Zalando show signs of wear, you can easily return them by starting a return request on their website. First, log into your Zalando account, go to the “Orders” section, locate the shoes in question, and select “Return.” Describe the reason for your return, noting that the shoes arrived worn or damaged.

Once your return is approved, Zalando will provide a prepaid return label. Print the label, repack the shoes in their original box, and attach the label to the package. Then, drop it off at your nearest post office or designated courier point. Zalando typically processes returns within 14 days after receiving the item, and you can track the status under “Orders” in your account.

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