On January 12, 2025, I made a purchase through the Yves Rocher app. However, my order does not appear in the "Orders" section of the app, even though the payment was successfully deducted from my card. I want to cancel the order, but since it is not visible in the app, I am unable to proceed with the cancellation.
This issue is frustrating and unacceptable, as there is no way for me to track or manage the order. I request Yves Rocher to resolve this problem immediately by either confirming the order details or refunding my payment. This lack of transparency damages trust and makes shopping through the app unreliable.
On January 13, 2025, I placed an order with Yves Rocher. However, as of January 14, 2025, I have decided to return the products. Unfortunately, I cannot cancel the order because the tracking information is not displayed on the website. This lack of transparency has made the process frustrating and ...
Hello, on December 11, 2024, I placed an order through the Yves Rocher app. While confirming the payment, the screen froze. Although the payment was d...
I placed my first-ever order with Yves Rocher, but this experience has been beyond frustrating. After payment, I received a tracking number, yet when I check the "My Orders" section in the app, it says, "No orders found." Where is my order? Did Yves Rocher just take my money without sending my prod...
On Wednesday, December 11, I used Yves Rocher’s mobile app to purchase a navy blue makeup bag during the ₺1 shipping promotion. The payment was successfully deducted from my card, but the order never appeared in the "My Orders" section of the app. Each time I try to access my orders, I receive a tim...
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