On Wednesday, December 11, I used Yves Rocher’s mobile app to purchase a navy blue makeup bag during the ₺1 shipping promotion. The payment was successfully deducted from my card, but the order never appeared in the "My Orders" section of the app. Each time I try to access my orders, I receive a timeout error. Additionally, I did not receive any confirmation email regarding my purchase.
I attempted to contact customer service via email but found no listed email address. The communication form on the app is also unusable, as it gets stuck at the "Select a Subject" step, preventing any progress. This has been a frustrating and disappointing shopping experience. I request an immediate refund of my payment.
Hello, on December 11, 2024, I placed an order through the Yves Rocher app. While confirming the payment, the screen froze. Although the payment was d...
I placed my first-ever order with Yves Rocher, but this experience has been beyond frustrating. After payment, I received a tracking number, yet when I check the "My Orders" section in the app, it says, "No orders found." Where is my order? Did Yves Rocher just take my money without sending my prod...
On Friday, June 20, I returned products I purchased from the Yves Rocher online store using the return tracking number they provided via Yurtiçi Kargo. The next day—Saturday—I received confirmation that the return package had been delivered. However, when I contacted Yves Rocher customer service, I...
The order I placed on 08.08.2023 through the Yves Rocher mobile application still has not been delivered. I contacted in-app support to address my concern, but I have not received a response from them either. I kindly request your prompt attention to this matter. The message I received after placing...
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