I went to a Yves Rocher store to take advantage of their birthday promotion, which clearly stated “Buy 2 products, Pay for 1.” I selected two products with very similar prices, following the guidance of the store representative. Everything seemed fine—until I reached the checkout.
Instead of getting one item for free as promised, I was charged a higher total than expected. When I asked why, I was told the system had applied a 30% discount instead of honoring the “2 for 1” offer. That’s not what was advertised, and not what the sales rep said while I was shopping. This felt like a deliberate sales manipulation—a promotional bait-and-switch that misleads loyal customers on their birthday no less.
Hello, I recently purchased some products from Yves Rocher. The brand advertised a special discount for first-time purchases, reducing a product priced at ₺1299.90 on the shelf to ₺948.93. When you see the products with their prices and go to the cashier, you encounter expressions like "We have a sp...
For my birthday, I received what was supposed to be a thoughtful gift from Yves Rocher: a “Buy One, Get One Free” (BOGO) promo code. I was excited to use it and placed items in my cart—but when I entered the code at checkout, I got an error saying it was invalid. I double-checked everything and tri...
I placed two orders with Yves Rocher, which were shipped in two separate packages. However, the delivery company returned the packages, claiming I had canceled the orders and refused them, which is absolutely untrue. I never canceled anything, and I received no communication about this situation. Wh...
Today, around 2:20 PM, I visited an Yves Rocher store to buy a day and night cream. The salesperson helped me and claimed I had earned several free gifts. I purchased the products, intending to review everything at home since the store was very crowded. Normally, I don’t check my receipt, but this t...
I am very disappointed with Yves Rocher’s handling of their birthday promotion. Despite being an existing customer, Yves Rocher did not apply my birthday offer, which was supposed to be available on October 30. Their communication states that a discount code would be sent to my phone or email, but I...
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