I placed an order on April 4th through Yves Rocher’s website, and to my surprise, there is no option to cancel the order directly. How is this even possible in 2025? Every other e-commerce platform provides this basic function, but Yves Rocher doesn’t.
Since yesterday, I’ve been trying to cancel the order, but apparently, the only way to do that is by contacting customer service. The problem is, it was a Sunday, and no one was available to respond or help. I’m now stuck with a pending order I don’t want, simply because Yves Rocher makes it unnecessarily difficult to cancel.
This is unacceptable. The company needs to implement an easy, self-service cancellation process and ensure their support is actually reachable when customers need help.
On April 30, 2025, I placed an online order from Yves Rocher, but shortly after completing my purchase, I realized I had selected the wrong product. Since the order was still showing as “being prepared”, I tried to cancel it immediately through the website. Shockingly, the system wouldn’t allow me t...
On January 13, 2025, I placed an order with Yves Rocher. However, as of January 14, 2025, I have decided to return the products. Unfortunately, I cannot cancel the order because the tracking information is not displayed on the website. This lack of transparency has made the process frustrating and ...
Hello, on December 11, 2024, I placed an order through the Yves Rocher app. While confirming the payment, the screen froze. Although the payment was d...
Hello, On June 10, 2024, I made a purchase through the Yves Rocher online application. However, since it was before the holiday, I canceled my order 2 days later. Despite 20 business days having passed, the refund has not been made yet. I have contacted your call center 4-5 times, and despite the le...
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