We bought the Xiaomi Vacuum Mop Pro 1 robot vacuum cleaner about a year and a half ago. I contacted the Ouno service center due to the rapid battery discharge. Despite having a warranty, they offered to replace the battery for ₺2700. They claimed that the reason was that the battery's service life had expired. I picked up the device after the repair, checked it in the office, and discovered that the charging issues remained. I contacted the service again, this time demanding a replacement and a refund. They notified me a few days later that the device was ready. I ran into the same issue after testing it in the office. I demanded a replacement and a refund of ₺2700 once more. They gave me a week for repair after the third visit. I checked the device at home and discovered that it still discharges quickly. I'm going to the Ouno service for the fourth time tomorrow, demanding a replacement, and we'll see what happens. I no longer intend to send the device to this service for repair. If the device is repaired, I will not return there. I urge Xiaomi representatives to stop working with the Ouno service. I can find a private technician for repairs by cutting ties with them. I'm hoping that my Xiaomi robot doesn't break. If that happens, I'd rather find another technician. I am unable to obtain adequate assistance from Ouno representatives.
I purchased Xiaomi's Vacuum Mop Pro 1 version robot vacuum 1.5 years ago. Facing rapid battery drain, I took it to Ouno Authorized Service in Ataşehir. Despite having a warranty, they insisted on a hefty ₺2700 charge, claiming the battery exceeded its charging time. Upon retrieval, the issues persis...
My Xiaomi Mi Robot Vacuum Mop Essential White's battery was draining in less than 5 minutes. I sent it to Ouno Service, who claimed that the device's battery needed to be replaced, which they would do for a fee. However, I reminded them that the product's 2-year warranty was still in effect. Surpris...
I bought Mi Robot Vacuum-Mop essential brand robot vacuum cleaner from media mark about 1.5 years ago. When I bought the device, I paid an extra fee for 1+3 years from the media mark. After a while of using the vacuum cleaner, the front wheel came off. I sent the product to Ouno service via media ma...
The fan on my Xiaomi Mi Robot Vacuum-Mop Essential White robot stopped working all of a sudden. The device isn't even two years old yet, so it's still under warranty. It was bought at vatanbilgisayar.com. I took the device to the Ouno service center, but they said it was my fault and asked for a rid...
My 4-month-old Xiaomi robot vacuum cleaner's wheels broke, so I took it to the store where I bought it to the store in Mall Of Istanbul, they sent it to Ouno service, they immediately said user error and invoiced 3095 TL. I could not figure out how the master who looks at it can say user error, I am...
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