I purchased Xiaomi's Vacuum Mop Pro 1 version robot vacuum 1.5 years ago. Facing rapid battery drain, I took it to Ouno Authorized Service in Ataşehir. Despite having a warranty, they insisted on a hefty ₺2700 charge, claiming the battery exceeded its charging time. Upon retrieval, the issues persisted, and the second visit brought no resolution, with the product constantly displaying 'Charging' despite being unplugged. After multiple attempts, they even suggested the product was tested before returning it. Frustrated, I returned it again, but the problem persisted after a week of repair. Now, for the fourth time, I'm heading to Ouno's 'Unauthorized' service for a replacement, hoping for a resolution. I urge Xiaomi to reconsider working with Ouno Ataşehir, as the service is causing significant dissatisfaction. I refuse to trust Ouno's repairs and pray my Xiaomi robot at home remains intact. If this product doesn't improve, I'll find an independent robot technician rather than dealing with this service again. This experience has left me swearing off Xiaomi products altogether – a true disappointment.
We bought the Xiaomi Vacuum Mop Pro 1 robot vacuum cleaner about a year and a half ago. I contacted the Ouno service center due to the rapid battery discharge. Despite having a warranty, they offered to replace the battery for ₺2700. They claimed that the reason was that the battery's service life h...
My Xiaomi Mi Robot Vacuum Mop Essential White's battery was draining in less than 5 minutes. I sent it to Ouno Service, who claimed that the device's battery needed to be replaced, which they would do for a fee. However, I reminded them that the product's 2-year warranty was still in effect. Surpris...
I purchased the Xiaomi Mop 2 Pro robot vacuum on 22.10.23, hoping to simplify my daily cleaning. Unfortunately, within just a few months, the device started showing a persistent “collision sensor error.” Since then, I’ve sent it to service five times. Only on the first occasion did they replace the ...
I purchased the Xiaomi Mi Robot Vacuum Mop Pro on November 17, 2020, from K8 Teknoloji with a 2-year Xiaomi Türkiye warranty. I specifically chose the Xiaomi Türkiye guarantee, paying more than other sellers, expecting reliable after-sales service. Recently, my vacuum’s battery started draining too...
Two years ago, I bought a Xiaomi Vacuum Mop Pro vacuum cleaner. It was unable to map accurately or clean thoroughly. I sent it in for service twice and received inconsistent responses. They found no problems in one case, but charged me in the other, citing user error without providing an explanation...
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