I bought the Xiaomi Robot Vacuum-Mop 2C a little over a year ago, and unfortunately, its map detection started malfunctioning within that relatively short period. Upon receiving it back from warranty repair, it was claimed to be fixed. Unfortunately, just six months later, the battery stopped working, which meant I had to go back to the service center once again. Surprisingly, customer service informed me that I would have to pay ₺6,000 for replacements due to damage caused by high voltage issues to the laser sensor, mainboard, battery, and charging integration. I don't understand why I should have to pay such a high price for the new product, which is priced at ₺7,500. I expect the electric company to take responsibility for the damage and cover the appropriate amount. I find it rather puzzling that I have to handle this situation on my own. Unfortunately, I am not pleased with my purchase from this brand and cannot recommend it to others. I was told to pursue compensation from the electric company, but it seems that these types of claims can take a significant amount of time to be resolved. I've made up my mind to stop buying from this brand and I'm choosing to return the product.
We bought the Xiaomi Vacuum Mop Pro 1 robot vacuum cleaner about a year and a half ago. I contacted the Ouno service center due to the rapid battery discharge. Despite having a warranty, they offered to replace the battery for ₺2700. They claimed that the reason was that the battery's service life h...
I purchased the Xiaomi Mi Robot Vacuum Mop Pro, and after a while, it started malfunctioning. Despite having a full charge, it randomly shuts off mid-cleaning and won’t restart unless I manually place it back on the charger. Even after doing that, the issue keeps happening. When I contacted Xiaomi’s...
Due to a short battery life issue, I sent my Xiaomi 1c Vacuum Mop robot vacuum to the service center on May 8, 2023, as the warranty was still valid. They informed me that a new battery was required. I paid 600 because they claimed the warranty did not cover it. However, after reading the website re...
I bought the Xiaomi S10+ Plus Robot Vacuum. Two months later, it malfunctioned, and following Xiaomi's guidance, I sent it to their authorized technical service at the Kızılay service center (Service No: 5288212). They demanded ₺3,857, claiming it was due to user error, but I refused repair and requ...
I bought the Xiaomi Mop Essential 2 in 1 robot vacuum from Vatan Bilgisayar in February 2022. At some point, the device stopped working properly, so I returned it to the same store. They told me that the device is covered by the importer's warranty and recommended leaving it for repairs. But then I ...
Comments