On March 10, 2024, I purchased a new Xiaomi Redmi 13C with 256GB of storage from Vatan store. Fifteen days ago, the phone turned off by itself, and I sent it for warranty service. However, the warranty service did not repair the phone. They claimed that the motherboard was bent and suggested it might be due to dropping the phone. However, if the phone had been dropped, there would be scratches or visible damage, but there are no scratches at all.
They sent it back to me without repairs, using the excuse that it might have been caused by carrying the phone in my pocket. Should I have carried the phone on a golden tray? Vatan store also refused to stand behind their product, telling me to "return the phone and file a complaint with the relevant authorities."
We are currently in a difficult situation. The phone is still under warranty, and it is only 5 months old, yet no one is providing a solution. They do not acknowledge their mistakes.
I sent my Xiaomi 13T phone to warranty service because it kept restarting on its own. This continued until the battery finally died, and I was only able to use the phone for a week before sending it in. When I sent it, I carefully packed it in a protective bubble wrap, as seen in the image, to ensur...
I bought the Xiaomi 14T Pro 12+512 GB smartphone from the Vatan Computer Çorlu store on 23/10/2024. After a carrier change on 23/04/2025, I could not receive a service signal when I inserted the new SIM card into the phone. That same day, I visited the Vatan Computer Çorlu store and was told I neede...
I brought my Xiaomi Redmi Note 10 phone to the official service center. I told them about the issues, and I got the device in 2-3 business days. Someone told me, "They said that when they delivered it, they didn't find any issues with the hardware or software on your device." I looked at it myself, ...
I purchased a brand new Xiaomi Redmi Note 12 Pro phone, and I charge it overnight. Surprisingly, without any usage, the battery level drops from 100% to around 87% on its own. When I contacted Xiaomi customer service regarding this device issue, they claimed it was normal during the first 14 days. T...
I purchased a Redmi Note 12 Pro that came with a valid warranty and have now sent it to the service center for the second time, seeking a replacement because of persistent problems. Even though I explicitly requested a device replacement, they just conducted a test and sent the phone back after hold...
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