I purchased a Xiaomi Redmi Note 13 Midnight Black with 8GB RAM and 256GB ROM (Number: 53772/L4RS00491, IMEI1: 868954070946107, IMEI2: 868954070946115) from the Turkcell Dealer at Elazığ Park 23 AVM on 02/08/2024. I noticed that a part, which I believe to be the battery, located half a centimeter below the Redmi text on the back of the device, appears curved, indicating a potentially swollen battery that could explode and pose a serious risk to the user over time. The device also shuts down on its own, freezes during use, overheats, and produces noise while in use. Additionally, the sound often does not reach the other party during calls. Exercising my consumer rights under Article 11 of TCC No. 6502, I sent the device to Genpa Xiaomi Authorized Service in Bursa and KVK Kartal Istanbul Authorized Service, requesting a replacement or refund. However, after the device was returned to me, the same issues persisted, and my request was not addressed. These problems continue to cause grievances, and no resolution has been provided. Therefore, I request a full refund for the device. I am ready to provide further details if needed.
I purchased a brand new Xiaomi Redmi Note 12 Pro phone, and I charge it overnight. Surprisingly, without any usage, the battery level drops from 100% to around 87% on its own. When I contacted Xiaomi customer service regarding this device issue, they claimed it was normal during the first 14 days. T...
On September 28, I filed a complaint regarding my Redmi Note 14 Pro, but I still haven’t received any response. I purchased the device in April from MediaMarkt, and it is covered by both the manufacturer’s warranty and an additional one-year insurance plan. About two months after purchasing the pho...
I bought the Xiaomi Redmi Note 12 Pro 256GB8 from the Carrefour store in Bursa Nilüfer. Within a week of use, the phone began overheating and charging on its own. I took it to the authorized service center, and they said there was no problem with the phone. However, the same problem reappeared just ...
I purchased a Xiaomi Redmi Note 10 Pro 8/128 GB with a guarantee on November 27, 2022. However, the phone's system interface kept crashing, it frequently reported no service, refused to make calls, and randomly powered on and off. Concerned, I visited the Xiaomi technical service center in Ankara's ...
Comments