I'd like to share a particularly bothering experience. My smart bracelet arrived from Hepsiburada, but I was unable to connect it to my phone after purchasing it. I took advantage of the fact that the warranty was still active and submitted a repair request via the Hepsiburada website. I called their customer service today and was told that they were unable to repair it and that I would instead be given a refund for my purchase. My issue is that I only paid 350 TL for the smart bracelet, but its current price is 1500 TL. It makes no sense for them to reimburse me for the initial purchase price. I need a replacement for an item that is still covered by the warranty that came with it.
Hepsiburada sold me a Xiaomi Mi Band 6 wristband. The screen became loose during the warranty period. I sent it to the authorized service provider, Sanalbt, who replaced it with a new one. However, the screen became loose again after only a year. When I called the service center, they told me that t...
On October 31, 2023, I submitted a request to have my phone's warranty serviced. They asked for 3000 TL to cover the cost of repairs, but I refused and asked for my phone back instead. They wanted to charge me shipping fees in addition to an additional service fee of 600 TL for an unopened phone tha...
I went to the Mi Store on November 20, 2022, and paid 1100 TL for a Bluetooth headset that I purchased there. It started acting up after four to five months, so I took advantage of the warranty and took it to an authorized repair service. However, after two months, they returned the headset with the...
My Xiaomi Mi Vacuum Mop 1C 2 robot vacuum cleaner, which I got from Hepsiburada, stopped mapping after 11 months. I called the authorized service and sent them my vacuum cleaner. Even though it has a two-year warranty, it cost 3600 TL to fix the vacuum cleaner I got for 4500 TL. When we bought the v...
I recently sent my Xiaomi Mop Pro smart vacuum to an authorized service center because it was having trouble connecting to Wi-Fi. They found that the motherboard was burned, which cost me 1600 TL to fix, and I had to pay to have the device sent back to me. To my disappointment, the device was given ...
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