On November 27, 2025, at around 03:03 a.m., I made an in-game purchase in the Konami eFootball mobile game using my Akbank credit card. Inside the game, I received a message saying “payment failed,” but at the same time I got a notification from Akbank that $17 had been charged to my card, and the item I purchased was not added to my account.
Even after waiting about 20 minutes, the product still wasn’t delivered, and the amount was not refunded to my card. The last four digits of the Akbank credit card I used for this transaction are 8735, and my in-game account is registered with the email address t************@gmail.com**.
I request that Konami immediately add the relevant item to my in-game account, or that Akbank promptly refund the $17 to my card. I want this issue resolved as soon as possible so that my grievance is addressed.
On November 1, 2025, at 2:30 p.m., I accidentally made a purchase of $4 for in-game currency in KONAMI’s eFootball mobile game through the Google Play Store. I immediately requested a refund through Play Store, but I received the response: “We can’t process your refund.” In the past, I had a simila...
I made a 199₺ purchase in eFootball 2025 Mobile, but I did not receive the item. The amount was deducted from my account, and I have proof of the transaction with screenshots. I don't understand why the purchase wasn’t processed. Konami, please resolve this issue immediately. If this isn’t fixed, h...
I purchased in-game currency for Konami Efootball, but the amount never appeared in my game account. Despite the funds being deducted from my bank account, and having all the receipts to prove the purchase, the issue remains unresolved. I even sent all the necessary documentation via email, yet no s...
On November 27, 2025, at 12:44:31, I purchased coins on the Konami website for my account named gazi_7, and I made the payment via bank transfer. I pa...
My Konami ID (asfy-044-555-947), which I use for the Efootball mobile game, was locked in 2024 without any warning or error message. I haven’t been ab...
Comments