On June 11, 2024, I sent dollars from Uzbekistan to Turkey via Western Union. For two days now, the recipient has been unable to withdraw the money through mobile banking. When they called customer service, they were told it was a special transfer that needed to be collected at a branch. However, upon visiting the branch (in Isparta), they were informed that there wasn't enough cash available, and even if there was, they could only provide Turkish Lira at an exchange rate of ₺31 per dollar. I've sent dollars many times before, and we've always been able to withdraw the money easily through mobile banking. Now, not only is the app giving errors, but they're also asking us to come to the branch, offering a low exchange rate, and saying they can't provide the full amount. I'm filing a complaint and demanding immediate resolution to this issue, otherwise, I'll have to pursue legal action.
I made a money transfer through Western Union at a local branch, and I was assured that the funds would be delivered to the recipient's account within 15 minutes. However, three days later, the money is still stuck in Turkey and has not reached the destination. Despite completing the process correc...
I used the Uption app to send Turkish ₺ to Uzbekistan, but the recipient never received the money. When I contacted Uption customer service, they insisted the payment was completed and the recipient should be able to access the funds. However, when the recipient checked with their bank using the Upt...
On June 14, 2024, I initiated a SWIFT transfer of £1,250 from my HSBC account in the UK to my İşbank account in Turkey. As of today (June 26, 2024), the funds have still not appeared in my Turkish account. When I contacted HSBC UK, they informed me that the payment had been sent to the receiving ban...
I recently received a foreign currency transfer to my account from abroad and went to Western Union to withdraw it. I explained the situation to the staff, but they told me I could only receive the money in Turkish Lira, not in the original foreign currency. I tried another branch, but I got the sam...
On May 8, 2025, I used Akbank’s mobile banking app to send a Western Union transfer. I paid ₺[amount not provided] for this transaction. Unfortunately, due to a minor lowercase spelling error in the recipient’s name, the money did not reach the intended person. Since that day, I have repeatedly requ...
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