On January 9, 2026, after purchasing a package on the WePlay app, my account was moved into a negative balance and completely blocked without any explanation. My account now shows a balance of –515,000 gold, and I am unable to use my account at all. On top of that, I am being told that I need to pay approximately $806 USD.
When I contacted WePlay support regarding this issue, I was only told to contact my bank and Google Play. However, I do not accept this response, because the problem is clearly the negative balance and account block shown directly in my WePlay account. I made the transaction as a normal package purchase. I did not request any cancellation or refund, and I was not informed of any such process, yet my account was put into this state without my knowledge.
I demand that WePlay remove the unjust negative balance on my account and fully restore access to my account, without imposing any conditions, additional payments, or the $806 USD charge being demanded from me.
On January 10, 2026, I made an in-app purchase on WePlay and paid $16 USD. After the purchase, the gold was credited to my account, but I am completely unable to use it. When I try to send a gift, I receive a “gift sending error,” and when I try to buy an item, I get an “item drop failed (20022)” er...
On April 18, 2025, at around 1:00 AM, I attempted to purchase 1,800 gold on my WePlay account (ID: 86439867) using 130₺. Although the app processed the transaction, it turns out my account had insufficient balance, which I only realized the next morning. I immediately contacted customer support, ex...
I am now requesting a solution to an issue I have been experiencing in the Weplay game for a long time. Approximately 1.5 to 2 years ago, I purchased gold within the game. The payment was successfully charged to my card, but the gold I purchased was never added to my account. On top of that, my in-g...
My WePlay account with the user ID 34396*** has been frozen and I am unable to use it because my balance went into minus after I accidentally requeste...
On August 22, 2025, while playing an online game through WePlay, my account suddenly received a device ban even though I had not committed any rule violation. I was in the process of improving and upgrading my account, and there was absolutely no cheating, inappropriate behavior, or suspicious activ...
Comments