WePlay Demands Extra Payment After Completed Purchase
On January 9, 2026, after purchasing a package on the WePlay app, my account was moved into a negative balance and completely blocked without any explanation. My account now shows a balance of –515,000 gold, and I am unable to use my account at all. On top of that, I am being told that I need to pay approximately $806 USD.
When I contacted WePlay support regarding this issue, I was only told to contact my bank and Google Play. However, I do not accept this response, because the problem is clearly the negative balance and account block shown directly in my WePlay account. I made the transaction as a normal package purchase. I did not request any cancellation or refund, and I was not informed of any such process, yet my account was put into this state without my knowledge.
I demand that WePlay remove the unjust negative balance on my account and fully restore access to my account, without imposing any conditions, additional payments, or the $806 USD charge being demanded from me.
