Wayfair Sent My Couch To My Old Address, They Ignored My Notes
My living room was begging for a new couch, so I picked a beauty from Wayfair. Spent a good 45 minutes chatting with a rep, making sure everything – especially the address – was crystal clear. Even requested a supervisor to double-check (you'd think, right?). Fast forward to "delivery day," and my brand new couch decided to take a vacation...to my old address! Turns out, the rep sent the confirmation email to the wrong address, the one tied to my previous home. tried fixing it – canceled the order, resubmitted everything with the correct address. But of course, more complications arose. Wayfair's customer service is long wait times, no clear solutions, just a whole lot of "hold please." If they can't handle something as basic as an address, how can I trust them to handle my entire order?
