My living room was begging for a new couch, so I picked a beauty from Wayfair. Spent a good 45 minutes chatting with a rep, making sure everything – especially the address – was crystal clear. Even requested a supervisor to double-check (you'd think, right?). Fast forward to "delivery day," and my brand new couch decided to take a vacation...to my old address! Turns out, the rep sent the confirmation email to the wrong address, the one tied to my previous home. tried fixing it – canceled the order, resubmitted everything with the correct address. But of course, more complications arose. Wayfair's customer service is long wait times, no clear solutions, just a whole lot of "hold please." If they can't handle something as basic as an address, how can I trust them to handle my entire order?
Ordered comfy new recliner, came the delivery updates – they tell me one box containing the recliner is "out for delivery." Great! Except...there were two boxes. The other one? Apparently chilling in Georgia with no signs of moving anytime soon. From there, things went downhill faster the updates on...
Wayfair furniture looks nice, but ordering from them was a pain! spent about $1500 on furniture for my new place like in all sizes, but the whole payment thing was a mess. they called me questioning the order, like it's weird to buy furniture for your own home? Who do you sell these stuff to? they k...
I purchased couches from Vivense, but they started sagging very quickly. I first contacted them on February 6th, and they agreed to reupholster them. They picked up the couches on February 29th and promised delivery within 21 business days. Despite exceeding that timeframe, when I emailed them, the...
I bought several things from Bauhaus, but one of them was broken, so I wanted to send it back. I put in the order online and was told to fill out a return form. I filled out the form and sent it, but I never got the shipment confirmation number. Even though I called their WhatsApp support line after...
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