I purchased couches from Vivense, but they started sagging very quickly. I first contacted them on February 6th, and they agreed to reupholster them. They picked up the couches on February 29th and promised delivery within 21 business days.
Despite exceeding that timeframe, when I emailed them, they claimed the Sakarya/Serdivan showroom was fully booked until after the holiday and that they would reschedule and notify me via email.
By the time the couches are reupholstered after the holiday, it will have been almost 2 months, and I don't believe they care about this unreasonable delay.
Vivense can only be contacted through email or their showroom; it's impossible to reach their headquarters directly. Shopping with Vivense has been a complete nightmare. I only have one living room, and I'm left without any couches.
To make matters worse, the warranty will expire during this waiting period, so if the reupholstering is poorly done, I won't have any recourse to complain.
If you want to be treated poorly and experience endless delays, then by all means, shop at Vivense.
in early October, we had to send those two triple sofas we got from Vivense to the service. The seating areas were sagging, and we wanted to get that fixed. delivery got postponed not once, not twice, but three times! today was the day! Finally, the sofas arrived at our doorstep. Only one of them a...
I want to share my frustrating experience with Vivense, specifically concerning the furniture I purchased in July – a sofa, wardrobe, and dining set. We requested the items to be held in the warehouse until November due to moving into a new home. Upon delivery in November, everything seemed fine unt...
I bought a corner sofa set from Vivense in February last year, but within less than six months, the cushions had already collapsed. I couldn’t reach anyone for the warranty—my emails went unanswered. Later, I asked for help at the store, and they assisted me with the warranty process. My sofas were ...
I went to the Vivense store in August 2022 and bought a couch with the option to exchange the fabric. After breaking and sliding open while on the floor in December 2023, the sofa began its journey into repair. I called multiple times before it was returned to me on January 20th after being taken fr...
I purchased a Vivense couch in January 2023. Within a few months, the foam in the cushions started to sag. I filed a warranty claim, but the technician did not care about the issue. I then filed a complaint with the Consumer Protection Agency. The agency ruled in my favor and ordered Vivense to rep...
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