4
Resolved

Watsons Makeup Disaster, L'Oreal Paris Infallible Concealer Nightmare

Yaren
July 6, 2023 7:26 PM25

I went to Watsons a few days before Eid al-Adha to buy L'Oreal Paris Infallible 24H Concealer. I had previously tried it live on my face via the L'Oreal Paris website and chosen the shade that best suited me. However, the sales consultant abruptly handed me a concealer that not only had no relation to my skin tone but also appeared to be open. When I went to pay for my items, I noticed the cashier had already opened it, so I asked for an exchange from the same lady. I asked again if this color would suit me, and she handed it to me firmly, insisting it was the right one. When I tried the concealer at home, it turned out to be extremely light and unusable. I will never shop at Watsons again, and I will warn everyone around me about my experience.

July 6, 2023 7:45 PM (19 minutes after complaint)

Dear Customer Yaren T., We will get back to you as soon as possible regarding your feedback. You can share your thoughts and experiences about Watsons with us. Wishing you wonderful days as the Watsons Family, Watsons Communication Center

Yaren
Yaren
July 6, 2023 7:49 PM

Thank you.

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