bought this concealer from Capacity Watsons, one of the employees actually suggested it to me and was like, "You gotta try this, it's amazing!" of course, I had to get it. But, when I tried the product at home, realized that the shade was way too dark for my skin tone, so I was like, "Nah, I'm returning this." I was totally shocked when I went to the store to get a refund, and they were all "sorry, can't take it back 'cause it's been opened." Even though I tried to give them proof and filled out a form, they still didn't bother to acknowledge my request. I'm bummed about how this situation has been handled, and I wanna either complain about the employee or have the choice to exchange or return the product. It's super important for retailers to make sure customers are happy and give them fair solutions when they have legit concerns. I hope Capacity Watsons will get on this and make things right.
I went to Watsons a few days before Eid al-Adha to buy L'Oreal Paris Infallible 24H Concealer. I had previously tried it live on my face via the L'Ore...
I recently purchased a Lovely West Coast Vibe Highlighter Powder for ₺179.90 from Watsons, but it arrived broken. I contacted customer service with photos, and they offered to provide a store credit for the broken item's value, which I accepted. They told me not to return the product. This conversat...
On April 9, 2023, I went to the Watsons store in Sefakoy Armoni Park and bought the wrong brand of mascara. I wanted to return it the same day without using it. But the store employees told me they couldn't give me a refund because the price of the product was high and they would have to send an ema...
On February 10, 2023, I purchased the NYX Professional Makeup Bare With Me Concealer Serum from Watsons Online. Within a short period of time, the pump of the product became faulty, rendering it unusable. I initially reached out to NYX customer service to report the issue, but they directed me to co...
Watsons sold me a Rexona deo. Its not working properly but they act like we stole the product. This is not acceptable they ask me to take a video send it open a request, they think im a co-worker of them? its not my job to do it. Change this product asap, It's clear that the product was manufactured...
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