I ordered Watsons' monthly surprise box this September, but it's already October, and my order still hasn't been shipped. At this rate, I'm afraid they won't deliver it until 2024. Such a disappointing delay and sluggish shipping in this day and age is truly disheartening. I'm disappointed that I won't be shopping at Watsons anymore. Furthermore, to my dismay, despite my efforts to remain loyal and collect points, my points were inexplicably reset last Thursday. I'm disappointed that they seem to be intentionally neglecting to update my in-store purchases on the app. I am disappointed to say that the level of service is steadily declining.
In 2023, I ordered from Watsons online, looking forward to a seamless experience. My order took a long time to arrive, and when it finally did, it was missing items. I contacted customer service several times, and although the representatives were polite and reassuring, the problem was still not res...
I placed a transaction on the Watsons website on November 6, 2023, excitedly awaiting the arrival of my order. When I received the parcel, I realized that five items were missing from the shipment, much to my dismay. I immediately tried to call them using the provided phone number, but all I got was...
The order I placed on November 5, 2023, has still not been shipped as of November 15. Moreover, even though I placed another order on the same date, it was shipped and delivered to me, but the product arrived in pieces. I requested the cancellation of my second order, both due to such poor service a...
I made a purchase from Watsons on November 6, expecting reward points to be credited to my account. However, the points were never added. Despite checking the app daily, I was told, "The points were credited, but you didn’t see them," which feels dismissive and unprofessional. As a loyal customer, ...
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