Delayed Watsons Surprise Box Delivery
I ordered Watsons' monthly surprise box this September, but it's already October, and my order still hasn't been shipped. At this rate, I'm afraid they won't deliver it until 2024. Such a disappointing delay and sluggish shipping in this day and age is truly disheartening. I'm disappointed that I won't be shopping at Watsons anymore. Furthermore, to my dismay, despite my efforts to remain loyal and collect points, my points were inexplicably reset last Thursday. I'm disappointed that they seem to be intentionally neglecting to update my in-store purchases on the app. I am disappointed to say that the level of service is steadily declining.
Dear Valued Customer Nisa S., We will get back to you regarding your feedback as soon as possible. You can share your thoughts and experiences about Watsons with us between 09:00-22:00, 7 days a week. Wishing you wonderful days as the Watsons Family, Watsons Communication Center
Friends, although customer service said they would ship my packages by Wednesday at the latest, they didn't. I think they are putting in bad products because they don't have the right products in stock. They are not a solution-oriented company at all and they never make up for their mistakes.
