VTech Marble Rush Breaks After Months - No Replacement Parts Available

Cody
VTech
April 3, 2024 9:46 PM57

A few months back, I bought the VTech Marble Rush set as a birthday present for my son. He was extremely excited and had a great time playing with it. Unfortunately, yesterday it stopped working because one of the plastic parts inside broke. Given my expertise in repairs, I promptly proceeded to open it up and diagnose the issue. I snapped a picture of the damaged component and sent a formal request to the customer service team. I received a call from them yesterday, where they informed me that selling spare parts is not in line with their sales policies. They argued that it would be more practical to purchase a new one in such circumstances. A complete toy set has become completely useless due to a minuscule component. The material quality is subpar, and their products lack durability.

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