A few months back, I bought the VTech Marble Rush set as a birthday present for my son. He was extremely excited and had a great time playing with it. Unfortunately, yesterday it stopped working because one of the plastic parts inside broke. Given my expertise in repairs, I promptly proceeded to open it up and diagnose the issue. I snapped a picture of the damaged component and sent a formal request to the customer service team. I received a call from them yesterday, where they informed me that selling spare parts is not in line with their sales policies. They argued that it would be more practical to purchase a new one in such circumstances. A complete toy set has become completely useless due to a minuscule component. The material quality is subpar, and their products lack durability.
Despite numerous people sharing the same plight online, the small plastic part where the tap is attached on the front of my copper-colored K3285B tea maker, sold for around ₺13-15,000 on retail sites, cracked and broke. Following customer service's guidance, I visited the service center, took a phot...
I bought a Braun blender set with 7 pieces from the Vatan Bilgisayar store about a year ago for my wedding. After not using it for about a year, when I tried to use it for the first time, I ran into a big problem. The little metal flaps on the part with the motor didn't line up correctly with the me...
I purchased the Roborock H7 cordless vacuum from MediaMarkt last year and have been using it for just about 12 months. Unfortunately, several of the vacuum’s plastic parts have broken during this time—not due to misuse, but because the materials are clearly cheap and fragile. Wanting to repair the ...
I bought a VTech Baby Monitor a couple of months back, but it suddenly stopped functioning last week. I reached out to VTech's customer service via email and got a prompt response on March 26th. They asked me to provide photos and documents so that they could proceed with replacing the product. I qu...
I bought a Bosch brand toy vacuum cleaner from their official website, and the product turned out to be defective. I called the customer service, and they told me that there is no option for a replacement in the case of a toy. By the way, I learned that I have the right to file a complaint wherever ...
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