Hello, I've been unable to use my vacuum cleaner for an extended period of time due to an unintentional error. I can't use it because it makes a loud screeching noise. After discussing this with a customer service representative, a part was ordered for me. However, since June 26th, the part has not arrived. I was told that the problem is in the supply chain, and no one knows when it will reach me. Because I couldn't use this vacuum, I ordered and have been using a different brand. I am very dissatisfied with this process because Dyson sales personnel assured me that there would be seamless spare parts and service options available. However, the fact that a small part has not been delivered to me in 41 days demonstrates that you do not have a realistic sales process. In short, this is my first Dyson purchase, and I will never buy another one. I will also tell everyone about my terrible experience. Sincerely
I own a Dyson Bigball2 corded vacuum cleaner, and the cleaning head broke down. I reported the issue and created a service request on May 12, 2025. At that time, I was told the replacement part was being sourced and would be shipped as soon as possible. Since then, I’ve called customer service mult...
I reached out to Dyson customer service on October 13, 2023, to let them know that the adaptor of our Dyson V12 model vacuum was not working properly. They were able to see the issue when I showed them. The customer service rep said, "Once we have the part, we'll give it to you for free." It's been ...
In 2023, I bought a Dyson V12 vacuum cleaner. A screw came loose from the carpet head, resulting in a loud and bothersome noise. I reached out to the company and they assured me that they would replace it as part of the warranty. However, it has been three months and they still haven't provided a re...
4 months ago, my Dyson vacuum cleaner, which I purchased 4 months ago, was taken from my home to be delivered to the service by cargo on 03.05.2023 as a result of my contact with the contact center. Although the cargo delivered the product on 05.05.2023, the product service process was reported as 1...
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