My Gift Was Not Given in the Vorwerk Thermomix TM6 Campaign

Zeliha · 2023-09-18T16:01:39+03:00

I purchased the Vorwerk Thermomix TM6 with order number 31904266694866057325 on September 16, 2023. During the order, I informed customer service that I was buying the Thermomix and, if possible, would like a different gift instead of the knife. On Saturday, I was verbally told that there might be a different gift. However, on Monday, I was informed that it was not possible, and the predetermined gift for the month must be given. A friend of mine did the same thing two months ago and was able to change his gift. I don't expect the company to provide non-existent items as gifts, but it bothers me that a product sold for 32,450 ₺ treats customers differently based on their payment method. It is already challenging enough to acquire this product, and if you don't pay in cash, you feel like a second-class person. Additionally, gift exchanges are allowed for other customers, so why not for me? When I bought the TM5, I received an additional gift, which today is a product I will not use. In hindsight, I wish I had bought it from Germany, where everyone is treated equally. I am currently considering canceling my order. In addition, I have noted that my order should not be shipped before September 27, as I will be abroad at that time. Unfortunately, they do not accept this request. It is regrettable to see that Vorwerk in Turkey ignores customer wishes and does not consider customer satisfaction.

Vorwerk

Hello Ms. Zeliha, In response to the dissatisfaction you mentioned, we would like to provide detailed information on the matter: The month's promotional products are limited to stock as stated on the site, and Vorwerk reserves its rights. I would like to point out that the issue is not related to the payment method of your order, but rather that exchanges cannot be made and options cannot be offered due to the lack of stock of promotional products from previous periods. Additionally, as a result of promotional product exchanges made in the past for customer satisfaction, we unintentionally create the same dissatisfaction when we cannot change the promotional product gift for another customer who comes with the same request after the stock has run out. Therefore, as a procedure, we do not go beyond the month's promotional product. Regarding the dissatisfaction you experienced with the shipment date, we do not have a practice of scheduling a shipment appointment for a later date. As stated on the site, your order is delivered to the cargo after 3 business days. We are sorry for the dissatisfaction you have experienced and would like you to know that we are recording your complaints. Best regards,

Zeliha

The same things are still being done; for example, after I got it, the double standards ended, and everyone received the same gift without any charge, without any distinction between cash and installment. But I was victimized during that period. A truly high-quality brand has never been promoted in this way anywhere in the world.

My Gift Was Not Given in the Vorwerk Thermomix TM6 Campaign

Comments