My Volvo xc90 model, which I bought from the dealer as a new 2020 model, was only 2 months old, and it was heavily damaged as a result of the fall of ten bumpers while driving on the road, although it did not receive any impact. When I reported the situation to the service, the vehicle remained in the service for 1 week and a replacement vehicle was not allocated. As a result of this process, it was said that it had happened to a few people in these vehicles at that time, and the bumper of the vehicle was repaired with more robust parts free of charge and delivered to me, and I was told that nothing like this would happen to me again. Again, no replacement vehicle was provided. At the end of 5 days, the turbocharger was changed free of charge in the vehicle and 3 days after I took the vehicle from the service, while I was driving on the long road again, my ten bumpers came off and fell on the highway. I did a lot of maneuvers in order not to cause an accident. I think it is a meaningful behavior that the Volvo brand, which arouses great interest in the automobile market with its robustness, produces such a vehicle and delivers this vehicle to the consumer. After 2 bumper drops, I made numerous complaints to Volvo with no response until the company was warned through a lawyer. At the end of this process, they called me from the dealer where I bought the vehicle and said that Volvo will replace the vehicle, and when I asked for details, they said that they would buy my vehicle with a second hand exchange price and add 670,000 TL (September 2022) to it and allocate a new vehicle. I accepted their offer and at the end of 1.5 months, they offered me a lower configuration and a useless vehicle that I did not want and which was not sold. I did not accept their offer and waited. It's been 9 months and I haven't received any response 2. I sent the warning, 1 week later today, on 8.05.2023, a response was made and it was said that 2 months later a vehicle will arrive, the price of which is 4.500.000 TL and you need to give a deposit of 450,000 for this vehicle. It was informed that the appraisal will be done again for the 2020 model vehicle that I am currently using. Do you think the Volvo brand, which is at the forefront with its robustness and safety, should treat the consumer like this?
About a month ago, while driving my 2020 Volvo XC90 B5, the car suddenly lost acceleration and developed both turbo and engine malfunctions. I took my vehicle to the authorized Gaziantep Volvo Parlar Service Center. The service informed me that the engine was in Istanbul, while the turbo would be sh...
On June 27, 2025, I took my Volvo XC60 in for its first annual service. Just after picking up the vehicle that same day around 2:00 PM, I drove about 5 kilometers, parked the car, and within minutes the left rear window spontaneously shattered—without any external impact. I even have security camera...
I bought a Volvo XC40 from Izmir Gaziemir Volcar in 2020. After some time, my vehicle displayed an airbag fault. I took it to the service center, where they claimed to have repaired it, but the issue reoccurred shortly after. They examined and repaired it again, but the problem persisted. Given that...
In 2020, I purchased a Volvo XC60 from an authorised Volvo distributor. Shortly after I started using the vehicle, a warning message began to appear continuously, saying, ‘Volvo Call On, Service Required’. When I contacted the service centre, I was informed that an agreement between Turkcell and Vol...
A year ago, my Volvo XC90 was hit from the rear left side, causing the wheel and rim to bend. I took the car to Akça Volvo Antalya Service, where the rim was repaired, and the hub and a few parts were replaced. I trusted that the vehicle was thoroughly inspected and repaired properly. Last week, wh...
Comments