Regarding my Volvo V40 vehicle, my file number 03695873 was opened at Volvo Turkey Customer Services on October 17, 2024. Even though nearly 2 months have passed, my file has not been finalized. Although I reported the situation to Volvo Turkey Customer Services at different times, there was no response. The problem with my vehicle is that the alternator broke and caused a dangerous situation while driving. It is not acceptable for this part to break in such a short time for the 2019 model Volvo V40. While it is known that the alternator lasts at least 10 - 15 years under normal conditions, it is unacceptable for the iron connection of the alternator to break in such a short time. Approximately two weeks before the alternator broke, my vehicle was connected to the machine and tested for malfunction at 'Otomol Çayyolu' branch of Ankara Volvo authorized services and I was informed that there was no problem. It is not understandable that the alternator broke while driving shortly after this service visit. I demand that this situation, which does not suit Volvo quality, be corrected immediately.
On October 17, 2024, I opened case number 03695873 with Volvo Customer Service regarding a critical issue with my 2019 Volvo V40. Despite nearly two months passing, my case remains unresolved. I’ve contacted Volvo Turkey Customer Service multiple times, but no follow-up has been provided. The issue...
My Volvo V40 has shown an ABS malfunction for the second time within just three months. During the first issue, I took the car to the authorized Otokoç İstinye Volvo Service in Istanbul, where the sensor and related components were replaced, and I was told the problem was resolved. However, two to t...
Turkish Volvo dealer ORTAKLAR AUTOMOTIVE—I purchased a 2024 Volvo XC90 on November 19, 2024, but was told that the car had an internet connection failure and would be delivered later. The vehicle was handed over to me on November 22, 2024, but just five days later, the same issue reappeared. I cont...
In 2020, I purchased a Volvo XC60 from an authorised Volvo distributor. Shortly after I started using the vehicle, a warning message began to appear continuously, saying, ‘Volvo Call On, Service Required’. When I contacted the service centre, I was informed that an agreement between Turkcell and Vol...
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