I bought a 2020 Passat with 105,000 kilometers on it, which means it's due for its 6th maintenance appointment. However, trying to schedule a service appointment has been a nightmare. Despite all previous maintenance performed at Aykan Kayseri service, I am now unable to contact their service unit or customer representatives. When we asked for a replacement vehicle, we were met with a flat-out refusal. We'd be kicking ourselves right now if it hadn't been for you, Doguş Esenyurt. Mr. V***, the previous service manager, was very kind and made certain that no customer felt mistreated. But we are now very annoyed. My car, which should have been serviced at 105,000 km, has now reached 108,600 km, and I urgently request that you address our concerns. We will take our complaints to other complaint departments if necessary.
We took our Volkswagen Passat 2022 model vehicle to Erkur Düzce Volkswagen AUTHORIZED SERVICE on 11.06.2025 at 9:30 in the morning, there was a noise in the vehicle's wheel, they said it needed to stay for us to make a diagnosis, we left it. Exactly 7 hours later at 16:30, the vehicle was tested, we...
I bought a brand-new Passat from the Volkswagen dealership in Rize Turkey, but from the moment I got the car, I noticed a constant noise coming from the suspension. Despite visiting the service center multiple times for a sensor malfunction, they never noticed or mentioned anything about it. Moreove...
I bought the T-Cross vehicle with 34 **y 34* plate number 2022 from Dogus, but I have big problems and grievances related to the problems I had with the vehicle and the difficulties of your authorized consultants. First of all, when the vehicle was at 10,000 km, I went to your Maslak service when th...
I am very upset about my experience at Volvo Altunizade Volcar. We paid 10,000 euros in December 2020 for a new engine and transmission for our Volvo S60 Sedan, and it was delivered to us in March 2021. Both Volcar and Mr. Y** promised us that the new engine would last a lifetime. But after just 40,...
I own a Volkswagen Passat with license plate 20 Dr. 855. Shortly after picking it up from the authorised service center in July, my car broke down again, leaving me stranded on the road at 3 a.m. That night, I lost my hotel reservation and had to travel about 100 km by taxi. During this time, the se...
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