I own a 2024 manual Volkswagen T-Cross. The vehicle had only 299 km when I bought it and is now around 10,000 km. After approximately 6,000 km, in October, the car started losing power in 4th, 5th and 6th gear, and the message “clutch temperature rising” appeared on the dashboard. I took the car to Vosmer Gaziemir, an authorized Volkswagen service center. During a test drive, we were able to reproduce the issue clearly, and the technicians even recorded it on video. Despite this, they immediately blamed “user error” and initially quoted ₺44,000 for a clutch replacement, which they later increased to ₺92,000 including the flywheel. They also mentioned that the vehicle had previously visited Doğuş Oto Maslak at around 250 km due to a clutch smell, but they refused to give me any written report regarding that visit or their findings. My requests for written documentation and the promised callbacks were ignored, so I was left without any official explanation or technical report. It is highly unreasonable for the clutch of a manual car to fail at just 10,000 km, especially with mostly highway driving and no aggressive or improper use. I request that Volkswagen review my case objectively, examine the service records and test drive evidence, and provide a goodwill warranty solution instead of charging me for a premature clutch and flywheel replacement.
I have been using a Volkswagen Passat Highline since 2021 and have been facing a clutch problem. The car is still under warranty until the 15th of 2025, but 'Gökmen Otomotiv', the authorized service center, asked for ₺55,000 to fix it. The issue started after they performed heavy maintenance when th...
I’m deeply frustrated with my 2022 Volkswagen T-Roc, which has developed a major DSG transmission failure at just 43,000 km. The vehicle is not even three years old—the initial registration was in March 2023. I had the 15,000 km maintenance done at an authorized Volkswagen service, and the 30,000 km...
I own a 2024 model Volkswagen Tiguan and have been dealing with persistent sensor errors that I later found out are known, chronic issues with this model. Multiple warning messages appeared on the dashboard, so I took the car to the authorized Volkswagen service center at Diyarbakır Dicle. It stayed...
I own a 2023 Volkswagen Transporter with a standard chassis and a 2.0 TDI manual transmission. After driving just 3000 kilometers, I visited the DÖŞMAN Volkswagen contracted customer service on 06/01/2023 due to an issue with my vehicle. There were several problems that I encountered, which I will d...
I deeply regret purchasing my 2024 Volkswagen Tiguan. What I initially believed was a high-quality vehicle turned out to be plagued by chronic sensor issues, which I later found out are common with this model. Multiple warning messages began appearing on the dashboard, so I took the vehicle to the D...
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