My vehicle that I left at Volkswagen Beykoz Acarlar service was processed at the service for 1 week, while I thought the process was done at the service, it turned out that the employees or the authorities, I don't know, took my vehicle and drove around, I learn this from the HGS records, since the HGS fees are automatic, they were reflected on me, my vehicle covered extra kilometers, registration expenses were made, and if the person involved was involved in a crime, it is not within my knowledge. It is unacceptable for such indifference to be shown at an authorized service of the great Volkswagen company and for the customer to be victimized in this way. I would like to state that I want my victimization to be resolved in this matter, by reserving all my legal rights, or I may file a criminal complaint against both the authorized service and the company in order to protect myself in this situation.
On the afternoon of May 3, 2023, I went to Gebze Volkswagen Doğuş auto service as an emergency due to an electronic malfunction in my vehicle. When I ...
On December 11, 2023, I scheduled an appointment and left my car at Doğuş Oto, the authorized service for Volkswagen in Esenyurt. My complaint was about a strange noise when turning the steering wheel. They identified a problem with the left wheel axle head, suggesting a replacement would solve it. ...
We took our Volkswagen Passat 2022 model vehicle to Erkur Düzce Volkswagen AUTHORIZED SERVICE on 11.06.2025 at 9:30 in the morning, there was a noise in the vehicle's wheel, they said it needed to stay for us to make a diagnosis, we left it. Exactly 7 hours later at 16:30, the vehicle was tested, we...
I've diligently maintained my Volkswagen vehicle at the authorized service center since day one. I recently had an automatic transmission problem, which prompted me to take my car to Volkswagen Avek, the authorized service provider. They refused a goodwill guarantee for the repair, instead quoting a...
I own a Volkswagen Passat with license plate 20 Dr. 855. Shortly after picking it up from the authorised service center in July, my car broke down again, leaving me stranded on the road at 3 a.m. That night, I lost my hotel reservation and had to travel about 100 km by taxi. During this time, the se...
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