Vodafone called me on 0542... 54, and I asked for a call request after my work was busy. They said that my commitment was about to end and that they were calling for a campaign. Since I am out of town all the time, I cannot always answer the phone. When I looked at the application, I decided to switch to the tariff with the appropriate price. When I looked the next day, the price changed automatically, I called the customer representative and he said we can't do anything. Two days later the price changed again. I corresponded with the customer representative whose name was M******* and he couldn't do anything. I asked for an e-mail address, he said we don't have it, I couldn't get him to open a complaint form. Last year my wife experienced the same thing and switched to a different operator. I also have 2 lines of Vodafone but I will switch to Turkcell at the end of this month. Vodafone, which I have been a customer for years, is unfortunately not on our side.
As I'm a Vodafone user, I was reminded by customer service that my commitment was about to end. They quoted a price of ₺140 for the new term. On October 29, I called customer service again, expressing my interest in benefiting from the 2nd-term campaign. The lady on the phone stated it wasn't possib...
I've got a Vodafone line, number 5434****87. So, here's the deal—I got a call from a Vodafone consultant just before my contract was up. They sweet-talked me into sticking around, promising to fix my bill between 300-350 TL for two years, assuring me it wouldn't budge even if there were any rate hik...
I wanted to switch to a new plan after my commitment ended via the Vodafone Yanımda app. First, it gave an error, but on my second try, it said the process was completed. But when I checked later, Vodafone hadn't made the switch. I called on October 2nd, and a person named A*** said they made a reco...
I currently have two lines with Vodafone, both approaching the end of their compatible Maxi 1st Term commitments. Vodafone keeps calling me, but it seems like none of the representatives have any information about my account. They offer various suggestions and ask me to switch to different plans, co...
My contract with Vodafone for my postpaid line expires on August 21st, and I've been trying to contact them since August 4th. I desired to change to a special tariff. The representative informed me that the package would be renewed for 214 TL and would not be affected by any price increases througho...
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