I wanted to switch to a new plan after my commitment ended via the Vodafone Yanımda app. First, it gave an error, but on my second try, it said the process was completed. But when I checked later, Vodafone hadn't made the switch. I called on October 2nd, and a person named A*** said they made a record. Two weeks went by without any response, so I called again, and they said A*** didn't create any record. Then, on October 14th, I spoke to C****, who created a record. To ease my doubts, on October 15th, I spoke to M****, who said not to worry about the bill, they'll fix it. On November 2nd, I called again, and they said they tried to reach me, but couldn't, and it remained the same. I have five Vodafone connections in my house, and I went through this much trouble for each one. I said, "This can't happen again," but it did. I switched to the Unlimited Mega package for 299 TL and encountered an error. Now, they say the bill is 604 TL, claiming it's at my request. Seriously, if I wanted a committed package, it's 400 TL - am I understanding this correctly, a 400 TL tariff becomes 600 TL in usage? I requested to listen to call recordings to see what was happening. It's most likely heading towards a legal case, and it's clear that I'm redirecting all my connections and those around me to other service providers. Enough is enough with what Vodafone is doing. If there's no resolution, I'll escalate it to the consumer court and legal action.
As I'm a Vodafone user, I was reminded by customer service that my commitment was about to end. They quoted a price of ₺140 for the new term. On October 29, I called customer service again, expressing my interest in benefiting from the 2nd-term campaign. The lady on the phone stated it wasn't possib...
about two months ago, Vodafone called to ask us to renew our contract. We talk to their customer service, agree to the deal they offer, and think that everything is fine in the world of telecom. When the due date comes around, bam! We are given a huge ₺814 bill and Vodafone's reason? I see. They say...
I was enticed by Vodafone's exclusive offers through their "Vodafone Yanımda" app, claiming special tariffs as I approached the end of my plan. Carefully reading the terms, I switched to the new tariff. However, when my first bill arrived, I was shocked to see a termination fee of over 200 TL added ...
My current plan is going to end at the end of this month. Just three days ago, the Vodafone Yanımda app displayed my current plan as costing around 516 TL. Surprisingly, the price for the same plan has now gone up to around 716 TL. I was waiting for my current plan to finish so I could continue at t...
I'm a Vodafone customer. In May, I paid 200 TL for a one-time 50GB internet package. When I checked my bill, I discovered that I had been charged 300 TL for the package. When I contacted customer service, they created a complaint ticket and assured me that a 100 TL credit would be applied to my next...
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