I bought a Vivo Y19s from Media Markt, and right from the moment I unboxed it, I noticed that the vibration feature didn’t work properly. The phone doesn’t vibrate during incoming calls or when the alarm goes off—this is a serious problem for anyone who relies on silent alerts.
I immediately reported the issue to Media Markt, and they sent the phone to the service center. A while later, they returned it saying the problem was “fixed.” But when I tested it, nothing had changed. The same vibration issue was still there, exactly as before. It feels like no one even bothered to check the device properly before returning it to me.
This is clearly a faulty product, and I shouldn’t have to go through this kind of hassle for a brand-new phone. The issue has never been resolved, and I’m tired of being told it’s been “repaired” when it clearly hasn’t.
I’m formally requesting a full return and refund. I paid for a working device—not one with built-in problems from day one. Vivo and Media Markt need to acknowledge this is a defective product and take the appropriate steps to make it right.
I purchased a Vivo Y16 smartphone from Media Markt, along with a 2-year warranty and lifetime insurance for the screen protector. It wasn’t long before things started falling apart—literally. The screen began separating from the phone itself, even though I had barely used it under normal conditions....
Media Markt highly praised and recommended the Vivo V40 Lite when we bought it—but the problems started almost immediately, within the first month. The screen randomly goes black or flickers, especially after watching videos on social media or other apps. Even when I close the app, the video sound c...
I have been using my Vivo V29 Lite for 1.5 years, and I have had sound issues from the very first day. During calls, the other person hears siren-like noises, and my voice cuts out. I bought the phone from Media Markt, and under warranty I sent it to KVK service a total of six times, and once to Viv...
I bought a Vivo Y19s from Media Markt Metrogarden, and I’ve been having serious usability issues ever since. The touchscreen randomly freezes, especially while typing messages, and the keyboard often closes on its own. This makes texting or typing anything an absolute nightmare. It’s unpredictable, ...
We recently bought two Vivo Y19s phones, thinking we were making a solid investment. But right away, we ran into a major issue that’s seriously affecting how we use these devices. When I connect my Vivo Y19s to my car’s Bluetooth system and try to make a phone call, I can hear the other person perfe...
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