I purchased a Vivo Y16 smartphone from Media Markt, along with a 2-year warranty and lifetime insurance for the screen protector. It wasn’t long before things started falling apart—literally. The screen began separating from the phone itself, even though I had barely used it under normal conditions. When I reported this to a Media Markt employee, they casually admitted that this was a known issue with the Vivo Y16 and told me to send it to the insurance company for repairs.
After the repair, the same problem came back almost immediately. On top of that, the call audio became distorted and robotic, making conversations nearly impossible. Later, when the phone accidentally slipped out of my pocket and suffered minor damage, I returned to the store again, hoping they’d take responsibility. Instead, they told me the phone was “beyond repair” and handed me a measly ₺2000 store credit—nowhere near the amount I paid. When I protested, they brushed me off and said there was nothing more they could do.
I purchased my Vivo Y22s phone about a month ago from the Media Markt store in Midtown Shopping Mall. When I bought the device, the store applied a plastic screen protector. However, shortly after, my phone fell, and this protector failed to prevent damage; about a quarter of the screen cracked, alt...
I bought a Vivo Y19s from Media Markt, and right from the moment I unboxed it, I noticed that the vibration feature didn’t work properly. The phone doesn’t vibrate during incoming calls or when the alarm goes off—this is a serious problem for anyone who relies on silent alerts. I immediately report...
I bought a Vivo Y22s and soon discovered it had a factory defect—the headphone jack doesn't work at all. Because I usually use Bluetooth headphones, I didn’t notice the issue right away. On top of that, the phone’s screen has a dead pixel. These are clearly manufacturing faults, not caused by me, so...
I bought a Vivo Y19s from Media Markt Metrogarden, and I’ve been having serious usability issues ever since. The touchscreen randomly freezes, especially while typing messages, and the keyboard often closes on its own. This makes texting or typing anything an absolute nightmare. It’s unpredictable, ...
Media Markt highly praised and recommended the Vivo V40 Lite when we bought it—but the problems started almost immediately, within the first month. The screen randomly goes black or flickers, especially after watching videos on social media or other apps. Even when I close the app, the video sound c...
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