I have faced ongoing problems with Vivense concerning their sofa, which has collapsed on three separate occasions. Even though I was assured that a team would arrive to strengthen the lower part with new foam, no one has come, and contacting customer service has been a challenge. Their store phones are consistently unavailable, and the only way to reach them is through WhatsApp, but there's no response there either. I'm really frustrated with a defective product and the lack of assistance. A company such as Vivense needs to provide dependable customer service, particularly following several product issues. If they keep overlooking the problem, I will have to take further action by submitting a complaint to the Consumer Arbitration Board. I remain optimistic that they will acknowledge their responsibility and professionally address this issue.
It feels like my Vivense misadventures are never-ending! I made an error in placing my trust in what I believed to be a well-regarded brand and proceeded to acquire a sofa set, dining set, and console. As I mentioned before, it took an incredibly long time to receive the items, and unfortunately, wh...
I bought a corner sofa set from Vivense in February last year, but within less than six months, the cushions had already collapsed. I couldn’t reach anyone for the warranty—my emails went unanswered. Later, I asked for help at the store, and they assisted me with the warranty process. My sofas were ...
As of January 20, 2025, we have been waiting for Vivense to come and collect our defective sofa set, which was deemed faulty by the Consumer Rights Authority and approved for a refund. However, they have failed to adhere to the scheduled pickup dates three times now and are deliberately delaying the...
On 12.02.2025, one of the products delivered (3-seater sofa) was delivered to me faulty, below the quality limit, with faulty stitching. The support request I opened on the same date via vivense.com was deleted without informing me. When I reached out to customer service again on 13.02.2025 for the ...
When we opened and assembled the product, we noticed that the parts did not fit together properly and were not sturdy. We tried to contact Vivense but could not reach anyone or find a phone number. We were told to contact them via email, but no one responded. I indicated through WhatsApp that I want...
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