Vivense Delivered a Faulty Sofa and Deleted My Support Requests
On 12.02.2025, one of the products delivered (3-seater sofa) was delivered to me faulty, below the quality limit, with faulty stitching. The support request I opened on the same date via vivense.com was deleted without informing me. When I reached out to customer service again on 13.02.2025 for the same problem, I was informed that ''return etc. requests are made via vivense.com''. Again, on the same date, the request I opened via the site was deleted again. The request I opened again on 14.02.2025 was deleted again without informing me and I was not informed. The company offers substandard customer satisfaction. There is no customer service you can reach when you call. Before taking the case to court, I am trying to reach them one last time via Xolvie and I am informing them through this letter that I will not try to contact them again. Order number: 447707235617
Hello, First of all, we would like to express our regret for the negative experience you have had. We will provide you with information by discussing the issue. You can be sure that the necessary actions will be taken to resolve the problem. Thank you for your understanding, and we wish you healthy days. Best regards, Solution Center
Hello, we are checking your refund request. Have a nice day.
The brand quoted a fee of 1700 TL for the sofa replacement. The customer representative who called me said I could pay in installments. Since there was a problem with the payment page link, I contacted customer service again. This time, no matter what I said, the customer representative insisted that the payment had to be made in full. They asked for a bank transfer. I paid, cursing. Then, a few days ago, a lady from customer service told me that if I gave the brand 4-5 stars on 'şikayetvar', they would give me a gift voucher. I guess they thought this way they could clear their name. Even if you give me a new sofa set, I will tell everyone around me about what you have done.
