I purchased a vanity unit with a ceramic sink on top from Vitra's "Valarte" collection. I also bought a wall-hung WC from the same collection. However, during the delivery, I noticed that both the sink and the WC ceramics were broken in half. Naturally, I requested replacements, but Vitra refused, citing "stock shortage" as the reason. Interestingly, these exact items were still available for sale on their website, but with higher price tags. It has now been 15 days, and I'm still struggling to replace these faulty items.
The Vitra toilet seat installed in my home by the contractor has broken within just a year of use. The hinge snapped, which is extremely disappointing for a brand that is supposed to represent quality and durability. I expected a long-lasting product, but it failed in an unreasonably short time. Th...
We purchased a Vitra wall-hung toilet along with a Vitra flush system, but due to issues with the toilet’s channels, water leaks out. A service call confirmed the defect, and a product replacement was approved. However, as of September 9, 2024, nearly three months have passed, and the replacement ha...
I purchased a Vitra toilet set expecting quality, but the experience has been frustrating. The first seat arrived broken, and while the seller replaced it, the replacement came with a visible half-moon mark—clearly a manufacturing defect, not a stain or scratch. I contacted customer service, but th...
I ordered the Istanbul Toilet and Toilet Seat directly from Vitra’s official online store. The courier delivered the products to my door in April. I checked the ceramic toilet — it was fine. Since the seat appeared to be a simple plastic product, I didn’t open its box immediately. When the installer...
I want to share my frustrating experience with Vivense, specifically concerning the furniture I purchased in July – a sofa, wardrobe, and dining set. We requested the items to be held in the warehouse until November due to moving into a new home. Upon delivery in November, everything seemed fine unt...
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