Vitra Not Complying With The Consumer Rights Act
I purchased a vanity unit with a ceramic sink on top from Vitra's "Valarte" collection. I also bought a wall-hung WC from the same collection. However, during the delivery, I noticed that both the sink and the WC ceramics were broken in half. Naturally, I requested replacements, but Vitra refused, citing "stock shortage" as the reason. Interestingly, these exact items were still available for sale on their website, but with higher price tags. It has now been 15 days, and I'm still struggling to replace these faulty items.
Dear Customer, We always consider a good customer experience as our top priority and work diligently to ensure it is at the highest level. However, sometimes we may unintentionally leave you with a negative experience. First and foremost, we want you to know that we are sorry for this. Our team at the VitrA/Artema Customer Communication Center will contact you as soon as possible to listen to your request and quickly take the necessary actions for a solution. You can convey any feedback and requests regarding our products and services to us. Thank you for your understanding, and we wish you healthy days. Best regards, VitrA/Artema Customer Communication Center
