I signed up for a Victoria's Secret PINK subscription box, but I haven't received anything yet. Who should I contact about this?

On September 6, I placed an order through the Victoria’s Secret mobile app with order number 994QD9848R. Although the order status shows “delivered”, I have not received any products. No tracking number or shipping details were ever provided to me. The delivery address is in Istanbul, and the total ...

I placed an order on the Victoria’s Secret Turkey website with order number 729FC7883U for lingerie item code VS2693932820. Although I selected the non-printed version of the product, I was informed that it was out of stock and was offered an exchange instead. I accepted the exchange, but this time,...

I’m writing to report a serious issue with my order, number 376XX2844F. The product I received was completely damaged—not just in one spot, but covered in scratches all over. On top of that, the colored paper used for packaging left visible stains on the item itself. This is completely unacceptable...

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The body sprays that my daughter ordered for me as a Mother’s Day gift from Victoria’s Secret have been sent incorrectly for the second time. I really don’t think it should be this difficult to ship an order. Every time a wrong package arrives, I have to deal with it. They’ve repeatedly asked me to ...

I placed an order for two body mists from Victoria’s Secret on May 9. Not only did the company fail to provide any shipping updates or send a tracking message, but when I called them today, they told me they had partnered with Jetizz for shipping. Jetizz only dispatched the package 10 days later, ye...

I purchased multiple items from Victoria's Secret online on July 12th for a birthday present. Unfortunately, the satin pajama set has yet to arrive, while the rest of the items have already been delivered. Even though I make daily calls, I keep being promised updates without actually receiving any i...

About a month ago, I requested a size exchange for a product from Victoria’s Secret, but it still hasn’t been shipped. I had a hard time reaching customer service, and while the exchange appears to have been approved on 10.07.2024, as of today, 07.08.2024, no further action has been taken. When I c...

Half of the products I purchased from the Victoria's Secret Company website were not included in the package (Order number: 448VP9368I). I informed the company via email on May 10 and took photos of the products that arrived. In every meeting I had with customer representatives (on May 15, 16, 20, a...

I'm really disappointed with Victoria's Secret and their app service. It just didn't meet my expectations. I've had problems with my purchases not once, but twice. So, get this. The first time around, I was told I'd get this awesome gift bag with my order. But guess what? Not only did my stuff not s...

My most recent purchase from Victoria's Secret has left me really frustrated, and I am writing to convey my feelings. Over a month has passed since my order—which I placed on January 20, 2023—was not updated nor delivered. I found out that my order was sent to an entirely different address than the...