About a month ago, I requested a size exchange for a product from Victoria’s Secret, but it still hasn’t been shipped. I had a hard time reaching customer service, and while the exchange appears to have been approved on 10.07.2024, as of today, 07.08.2024, no further action has been taken.
When I called customer service, they assured me that they would get back to me, but I haven’t received any follow-up. If the size exchange cannot be processed, please issue a refund instead. I need this matter resolved urgently.
I placed an order on Victoria’s Secret’s online store on January 29, 2025. According to the system, my order was shipped on January 30, 2025, yet despite multiple calls to customer service, I have received no updates on the whereabouts of my package. Each time I contacted support, I was told I woul...
On July 20, 2025, I placed an online order for two bras from Victoria’s Secret. I selected the size recommended by the store staff after an in-person fitting. However, when the products arrived, they were too tight. I later rechecked my correct size at the store and submitted a size exchange request...
I bought something from the Victoria's Secret website on December 31, 2023, but ended up returning it because I wasn't happy with it. Even though I have submitted all the required return documents, the company insists that there is an issue with the shipment and has not issued a refund to me yet. I'...
I ordered a bra from Victoria's Secret through the app, but the size I received is too small. Unfortunately, the size I need is not available online, and the store is refusing to accept an exchange. Additionally, I cannot exchange it online for a different model either. Since I purchased the bra dur...
My most recent purchase from Victoria's Secret has left me really frustrated, and I am writing to convey my feelings. Over a month has passed since my order—which I placed on January 20, 2023—was not updated nor delivered. I found out that my order was sent to an entirely different address than the...
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