I contacted VFS Global's customer service about visa procedures on August 22, 2022. I live and work in Istanbul, and I wanted to apply for my visa in the same city, but the customer service representative told me that because my residence is in another city, I had to apply in Ankara instead. On November 11, 2022, I went to the VFS Global branch in Ankara as instructed, only to be told that my application would have to be made in Istanbul after all. The misinformation and confusion cost me 40 euros in appointment, flight, and lodging expenses. To make matters worse, despite numerous attempts, I have been unable to contact their customer service by phone or email. VFS Global's lack of professionalism and poor customer service has left me frustrated and exploited. I will never be able to recoup the time and money I lost as a result of their errors, but I demand that they at the very least cover my expenses. I would not recommend this company to anyone and would caution others against doing business with them.
I'm writing to tell you about my experience with the online platform from VFS Global. Even though I put my address as Antalya, I was still able to cho...
I am experiencing difficulties with Ankara VFS Global regarding my visa application for a trip to Belgium on February 6, 2022. Despite numerous phone calls, I have received no assistance or information about my visa application or passport. I was charged a high service fee for what turned out to be ...
I mistakenly booked a VFS Global visa appointment for the Czech Republic in İzmir, even though I reside in Ankara. I realized the mistake immediately and tried to cancel it within 30 minutes, but I was informed that refunds are not possible. However, I am not requesting a refund—I just need the appo...
On September 19, 2025, I booked an appointment for a Bulgarian tourist visa at the VFS Global Ankara application center. Since there was no availability in my region, I scheduled in Ankara and paid a total of ₺3,792.61 including extra service fees. My payment transaction number is 25262mead0501**63 ...
On January 1, 2022, I went to the VFS Global branch in Istanbul's Beyoglu neighborhood to apply for a visa to the Netherlands. There is still no return flight for my December 23 departure. Why aren't we told about this density when we apply it if it's so high? I called the customer service number an...
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