I purchased a Vestel washing machine on 04.10.2024 with the serial number 00787666007994970251. The machine worked without any issues for about 1.5 months, and we always used it in the same way, washing similar types of laundry. However, for the past month, we have been unable to use the machine. Regardless of the type of laundry, during the spin cycle, the machine starts shaking excessively and even moves around. The service team visited twice and inspected the machine on-site. They ran a short 12-minute program with the machine empty and left, saying there was no problem. The most recent visit was on 08.01.2025, and the same process was repeated, with no resolution. When I try to use the machine again, the same issue persists. I request that the product be taken to the factory for inspection and the problem resolved, or that it be replaced. This was a gift for my mother, and I have been dealing with this issue for a month. I am bringing this matter to your attention and kindly request that the necessary actions be taken. Best regards.
On 06.11.2025, I requested a replacement for my Vestel CMI97202 washing machine due to a malfunction. My replacement request was approved on 10.11.2025, and the new machine was delivered to my address on 12.11.2025. However, from the very first wash, the new machine began operating with excessive no...
My Vestel washing machine has been tearing my clothes in every wash for about two months. This problem has occurred repeatedly, and I have contacted Vestel customer service many times, but no solution has been provided. Although my machine is still under warranty, the authorized service came but did...
Hello, we bought the Vestel washing machine from an authorized dealer about a year ago. The machine is extremely loud, especially when it switches to spin mode—it practically feels like it's going to take off. It's unacceptable that a machine we purchased last year for twice the price of other brand...
I bought a Vestel washing machine just a year ago, and it’s been making an incredibly loud noise ever since. I have sent it to the authorised service centre six times, yet I still haven't received a solution. The service team insists that the machine is working fine, but the noise level tells a diff...
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