PDFguru Unauthorized Subscritption Charge
I created an account on pdfguru and on 16/10/2026 I used the service once to edit a single PDF file for 0.99 USD. Despite the payment, the edited file was never delivered to me. I considered this a one‑time purchase and did not knowingly request or approve any subscription. On 23/10/2026, 49.99 USD was deducted from my card for a “PDFGuru Monthly Subscription” without my explicit consent. I did not agree to a recurring subscription at that price, and I did not receive any clear or prominent information that my 0.99 USD use would turn into an auto‑renewing paid subscription for 49.99 USD per month. After noticing the unauthorized charge, I contacted pdfguru support by e‑mail and clearly stated that I had not requested this subscription and that I wanted my money back. In their reply, they refused a refund, saying that according to their refund policy the payment was not eligible, and only confirmed that the subscription was canceled and no further charges would occur. This response is unacceptable to me because the service for 0.99 USD was not even properly delivered and the 49.99 USD charge was made without my informed consent. I request a full refund of the 49.99 USD subscription fee, as well as written confirmation that the refund has been processed. I also request written proof that my account has been permanently deleted and that all my saved card data and personal payment information have been completely removed from your systems, as I will not be using this service again in the future. I expect this situation to be resolved promptly and in good faith.
Hello Asaad, Thank you for reaching out to us and detailing the circumstances surrounding your account. We sincerely apologize for the frustration, inconvenience, and disappointment caused by the undelivered edited file following your initial 0.99 USD payment on 16/10/2026, the subsequent 49.99 USD recurring deduction on 23/10/2026, and the initial denial of your refund request by email. We fully understand your position and take your demands very seriously: a complete refund of the 49.99 USD fee, formal written confirmation of the refund transaction, and written proof confirming that your account has been permanently deleted along with the complete removal of all payment information from our systems. We would like to clarify that charges are only processed with user authorization during registration, and subscription terms are presented transparently on the payment page. Because your service was not properly rendered and you did not intend to enter into an ongoing subscription, we want our management team to re‑evaluate your file directly rather than relying on an automated policy response. To enable our senior team to trace your payments and execute your requested actions, please submit your details. Please provide: - The email address associated with your PDF Guru account created on 16/10/2026. - A screenshot or copy of your bank statement showing the 0.99 USD payment on 16/10/2026 and the 49.99 USD deduction on 23/10/2026. - The reference number or subject line of your previous email correspondence with support. Once this information is received, our senior support team will prioritize your review to reassess the 49.99 USD refund, ensure the permanent deletion of your profile and stored payment data, and send you formal written confirmation of these actions. We look forward to receiving your details so we can bring this matter to a prompt and equitable resolution. Best regards, PDFGuru Team