Vestel Refused to Compensate Defective Vacuum Cleaner
I recently purchased two vacuum cleaners from Vestel. Unfortunately, the metal part of one broke, and after around four months, the second vacuum suffered the same fate. When I opened the new one, I discovered a flaw in its metal part, causing it to malfunction during use. I took it to the service center, and my surprise, they said I had to pay for the repair. Why should I pay for a defective product that I just opened?
This is not the first time I've had issues with Vestel's service. The same Kırşehir service center claimed I intentionally damaged a refrigerator they repaired, deducting a penalty from my salary without providing any evidence. This incident has left me frustrated and disappointed, and I've decided not to purchase anything from Vestel again. It's truly a disappointment, Vestel!
Hello, We have received your complaint. We will contact you as soon as possible to resolve it. Did you know that you can access self‑service solutions on our website to solve your issue with Vestel? We would like to remind you that all our communication channels are open 24/7. For suggestions, requests, and complaints, you can always write to us via WhatsApp and Telegram. You can chat live with our customer representatives. You can also call and experience the friendly service quality of our Communication Center customer representatives. The resolution of your complaints with Vestel is also available on all our other channels. With Vestel, IT CAN HAPPEN, Why NOT?
"I am conveying my thanks to customer service Hazal."
