I recently purchased two vacuum cleaners from Vestel. Unfortunately, the metal part of one broke, and after around four months, the second vacuum suffered the same fate. When I opened the new one, I discovered a flaw in its metal part, causing it to malfunction during use. I took it to the service center, and my surprise, they said I had to pay for the repair. Why should I pay for a defective product that I just opened?
This is not the first time I've had issues with Vestel's service. The same Kırşehir service center claimed I intentionally damaged a refrigerator they repaired, deducting a penalty from my salary without providing any evidence. This incident has left me frustrated and disappointed, and I've decided not to purchase anything from Vestel again. It's truly a disappointment, Vestel!
My Vestel refrigerator broke down, and the lower section stopped cooling. The technical service came, took my refrigerator, and claimed to have fixed the issue with a part replacement for ₺3,800, assuring me it would work perfectly. However, the refrigerator didn’t work, so they came back and took i...
purchased a Vestel washing machine in good faith, believing that it was a quality product that would last for many years. However, after only a short period of time, the rubber seal on the machine became damaged. I contacted Vestel customer service to request a repair under the warranty, but they r...
I reported the issue through Vestel customer service. After the service team inspection, they determined the problem was caused by a leak in the body of the refrigerator. They informed me that the repair was not possible and, since the warranty had expired, a replacement would be available only for ...
I bought a Vestel 18000 BTU air conditioner a year ago. The other day, when I pressed the power button on the remote, I heard a cracking sound. During startup, the tip of the swing blade broke. I called customer service, and they told me that breakages are not covered under warranty, claiming they a...
My Vestel 620 Nofrost refrigerator, covered by the housing warranty, experienced a cooling failure in July. I contacted the authorized service, which demanded a service fee of 200 ₺ for their visit. During their second visit, a part was replaced, incurring additional charges. Later, when the cooling...
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