Vestel Authorized Service Complaint - Rude Staff
On February 25, 2024, I visited the service center to purchase an Android TV remote control. The service representative was initially very polite. He showed me the remote control and explained how to use it.
However, when I went to pay for the remote control with my credit card, he became very rude. He told me that I could only pay by cash or by transferring money to an IBAN account.
When I asked why, he told me that they only had one POS device and that they had sent it out for service. I asked him why a busy service center like theirs only had one POS device. He simply said, "That's all we have." I was very disappointed with the service I received at the Vestel Ankara Çankaya Yıldızevler authorized service center.
I am a loyal Vestel customer and I have never had a problem with their products or services before. However, the experience I had at this service center has made me question whether I will continue to be a Vestel customer.
I am requesting that Vestel investigate this matter and take appropriate action to ensure that other customers do not have a similar experience.
Vestel representatives contacted me shortly regarding my complaint, informing me that the relevant service had been warned and apologizing on behalf of the company for their rude behavior. Thank you for this. I also want to thank the Şikayetvar representatives. Thanks to you, we can convey our complaints and find solutions to our problems; it's great that you exist.
Hello, We have received your notification. We will continue to stand by our valued customers with our various solution processes. Did you know that you can access self‑service solutions on our website for all your requests, support, and suggestions? If you would like to check, we are leaving our link here. We would like to remind you of all our communication channels that are open 24/7. For your suggestions, requests, and complaints, you can always write to us via WhatsApp and Telegram. You can send an email to. You can chat live with our customer representatives through the chat screen. You can also call to meet our Communication Center customer representatives who provide friendly service. The solution to your complaints is also available through all our other channels at Vestel. With Vestel, IT CAN HAPPEN, Why NOT?
