Varta Battery Warranty Denied Despite Defective Product
I purchased a Varta battery on 07.12.2022, which arrived two weeks later. Upon installation, the battery failed to work. I took it to the service center, where they confirmed it was defective and replaced it under warranty on 05.01.2023. However, less than two years later, the replacement battery also failed, leaving me stranded.
When I contacted Varta, they directed me to the service center again. At service, the battery was tested and confirmed to be faulty. However, they refused to replace it, claiming the warranty period had expired, using the purchase date of the original defective battery as the basis.
This is unacceptable. The original battery was faulty upon arrival, and my warranty period should be based on the replacement date, not the purchase date of a defective product. I paid for this battery and began using it on 05.01.2023, not 07.12.2022 when I initially ordered it. The warranty should reflect the time I actually used the functional product.
Additionally, I’ve noticed a rapid decline in Varta batteries’ performance, with the start-stop feature failing just months after installation. I expect Varta to honor the warranty and replace this defective battery promptly. If this issue isn’t resolved, I will escalate my complaint to the Consumer Arbitration Committee and remove all Varta batteries from my vehicles.
