I purchased a Varta battery on 07.12.2022, which arrived two weeks later. Upon installation, the battery failed to work. I took it to the service center, where they confirmed it was defective and replaced it under warranty on 05.01.2023. However, less than two years later, the replacement battery also failed, leaving me stranded.
When I contacted Varta, they directed me to the service center again. At service, the battery was tested and confirmed to be faulty. However, they refused to replace it, claiming the warranty period had expired, using the purchase date of the original defective battery as the basis.
This is unacceptable. The original battery was faulty upon arrival, and my warranty period should be based on the replacement date, not the purchase date of a defective product. I paid for this battery and began using it on 05.01.2023, not 07.12.2022 when I initially ordered it. The warranty should reflect the time I actually used the functional product.
Additionally, I’ve noticed a rapid decline in Varta batteries’ performance, with the start-stop feature failing just months after installation. I expect Varta to honor the warranty and replace this defective battery promptly. If this issue isn’t resolved, I will escalate my complaint to the Consumer Arbitration Committee and remove all Varta batteries from my vehicles.
On December 19, 2023, I purchased a Varta battery, expecting reliability. However, despite having one year left on the warranty, the battery has completely failed and no longer works. When I contacted customer service for a warranty replacement, they demanded a warranty certificate. I explained tha...
I purchased a 72Ah Varta battery on January 11, 2024, expecting high quality and reliability. Unfortunately, the product has completely failed me. It hasn’t even been a full year, and the battery keeps dying in my actively used vehicle. Every time I try to start the car, the battery is drained. I’ve...
The Varta battery I purchased online stopped working after about 20 months, and I was stranded on the road. Despite my car being stored in a closed garage at all times and never exposed to temperature changes, the battery failed. I contacted the seller, who directed me to the service center. Althoug...
I purchased a Varta Battery with the serial number 03843801A3899 from Ankara Akü Center on 03/12/2024. Initially, the battery showed a charging warning while driving. Later, one morning, the vehicle would not start at all. As a replacement, a Bosch battery with the same standards was provided, and t...
I purchased a brand new Toyota Corolla in 2020, and in July 2022, I had to replace the battery under warranty. However, shortly after replacement, the new battery began causing issues. Upon contacting the authorized service center, I was informed that the battery had reached the end of its lifespan ...
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