1
Murat is completely dissatisfied with the result

Vaillant Wireless Room Thermostat Not Working

September 04, 2023 2:13 pm
23

Hello, my Vaillant brand boiler, model 376/5, has exceeded my expectations. The wireless thermostat, on the other hand, has left me very unhappy. Since the beginning, I have repeatedly reported my issue to customer service representatives. I programmed the thermostat, but during power outages, it updates itself to January 1, 2010, at 00:00, causing the hourly programs to change. After each outage, I must manually intervene in order for the programs to function properly. When I'm not at home, the programs behave differently depending on the time. I've mentioned this issue at each maintenance visit, and while they inspect the thermostat, the problem remains unresolved, becoming apparent during the winter. I was even advised to replace the battery as a possible solution, but this did not work. Finally, I made resolving the thermostat issue a requirement for extending the warranty. The customer service representative assured me that it would be resolved and made a note of it for the maintenance team. The maintenance team, on the other hand, acknowledged the issue with these models and attempted to sell me a new thermostat. I want to believe in Vaillant, a company I trust, to find a solution to my three-year ordeal and keep their promise to resolve the issue for warranty extension.

September 04, 2023 1:43 pm
Murat
September 11, 2023 9:38 am

Dear Sir/Madam, Thank you for your prompt attention, but the process has not yet been completed. The technical team called very shortly and learned about the problem, but I have not received any further feedback from you since then. I would like to bring this matter to your attention once again.

Murat
October 30, 2023 6:06 pm

Hello, It was communicated that the problematic thermostat would be replaced thanks to the kind attention of the Vaillant representatives, but there has been no progress in the 1.5 months that have passed since then. I would like to bring this matter to your attention again.

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Similar Complaints

1
Umut is completely dissatisfied with the result

My Vaillant Gas Boiler Not Working Properly

December 29, 2022 1:56 pm
28

İbrahim
February 02, 2023 5:21 pm
30
1
Mehmet is completely dissatisfied with the result

Vaillant Combi Boiler Keeps Shutting Off and Service Only Says Filter Is Full

Mehmet
November 05, 2024 2:56 pm
26
1
Yusuf is completely dissatisfied with the result

I've had enough of the Buderus boiler's constant failures

Yusuf
February 12, 2023 10:54 am
187
Report a Similar Issue