The Vaillant ecoTEC Pro VUW 286/5-3 model boiler in my home has recently started consuming an excessive amount of gas. Even though I run it on the lowest setting, it uses 12-15 cubic meters of natural gas per day. This increase in consumption has caused my utility bills to rise significantly, putting an unexpected strain on my budget. I contacted customer service and requested a service visit, but the service team only comes to my area once a week. The delay in addressing this issue is making the situation worse, as I continue to face high gas consumption daily. I believe the boiler is faulty and request its replacement with a new one. I trusted the quality of Vaillant products, and I hope this issue will be resolved promptly to restore my confidence in the brand.
I was not contacted back.
My problem remained as I wrote, even though 4 days have passed, neither the service came nor the issue was resolved.
The issue was resolved by the service that came.
I paid ₺4715 for the routine maintenance of my Vaillant Eco Tec Pro boiler. After the maintenance, I started experiencing issues with water leaking from the flue. I contacted the service again to report the problem, but not only did they fail to fix the issue they caused, they also demanded an addit...
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