We have been using our Vaillant combi boiler for about two years, but it consistently shuts off intermittently and goes into protection mode. Each time we call for service, the authorized technicians simply state that the boiler’s filter is full and leave without taking further action. Despite having the combi boiler and radiators cleaned several times, the issue persists. After each service visit, the boiler resumes cutting off the flame and going into protection mode shortly afterward. Today, November 5, 2024, the service personnel came and, once again, stated the filter was full and advised us to clean the radiators, even though we had them cleaned just last week. No other action was taken. We urge Vaillant to address this ongoing heating issue with the necessary attention, as it has been affecting us for two years now.
On December 2, 2022, I received maintenance service from Vaillant for our extended product warranty. As per the agreement, only Vaillant is authorized to provide maintenance services. During the service, we noticed water dripping from under the boiler. When we brought this to the attention of the se...
Our Vaillant boiler was serviced on February 16, 2024, as part of a 10-year extended warranty and free maintenance plan. When we complained about inadequate heating, the technician recommended radiator flushing, which cost around ₺3200 upfront. We planned an appointment for today, February 29, but h...
I've been a Vaillant customer for over a decade, and I've had their 296 WUV condensing boiler in my home since 2012. Despite my efforts to keep the warranty active since then, I recently encountered a frustrating situation. My previous warranty expired on August 22, 2022, but before that date, I not...
I bought a Viessmann boiler two years ago, and after only two winters of use, it’s already broken and no longer heating the radiators. The warranty expired in May 2024, just five months ago, and now the product is unusable. I’m incredibly disappointed that a new boiler from a reputable brand would ...
We purchased a Protherm boiler, and it was installed and activated by the service team. However, the boiler only runs for about two hours before it stops completely. Each time we call the service team back, they get it running temporarily, but it shuts down again as soon as they leave. To make matte...
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