Utopian Store Fails to Update Customer on Coat Delivery

Last Friday, I purchased a coat from the Utopian store at Sur Yapı AVM in Bursa. Since the coat was not available in my size at the store, the staff ordered the Small size from Istanbul by courier and told me that I would be contacted once it arrived.

However, I have not received any call or update from the store since then regarding whether the coat has arrived. I have repeatedly tried calling the store myself to get an update, but no one has answered the phone. The store was very helpful throughout the sales process, but its complete lack of interest and responsiveness when it comes to after-sales communication is extremely disappointing and shows a clear disregard for customer satisfaction.

I request that the Small size of my Utopian coat be obtained and delivered to me as soon as possible, and that I be given a clear and timely update regarding the status of my order. I also expect the store to address this serious lack of communication and improve its after-sales customer service.